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Raw Bandwidth
PO Box 1305
San Bruno
CA 94066-7305
USA
+1 650.802.8006
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Digital Subscriber Lines for Residence
What is DSL?
Can I get DSL?
Service Details & Pricing
Additional Services Available with your DSL Account
What is DSL?
DSL is an "always-on", "broadband", dedicated service, similar
to T-1s or Frame Relay, available from ISDN speeds to downstream
speeds far exceeding T-1 speeds, but much less expensive per megabit.
Top | Can
I Get DSL? | PacBell loop Service Details | Additional Services | Contact Us
Can I get DSL?
Residentially-priced DSL is available
from Raw Bandwidth throughout most of the greater San Francisco Bay area
in specific locations where ADSL is available, up the coast to the Oregon
border (California LATA 1).
Distance from a telephone company's Central Office (CO) or DSL-enabled
Remote Terminal (RT) is a limiting factor in its availability. To check
availability, you can complete the pre-qualification and order form below,
email us at sales@rawbandwidth.com, or phone us at 650-802-8006.
Top | Can
I Get DSL? | PacBell loop Service Details | Additional Services | Contact Us
Service Pricing and Philosophy
Raw Bandwidth's approach to pricing all of our services is to offer
sustainable pricing, and quality service...
we focus on providing the full throughput of your line on a
statistically sustained basis to the Internet, for the use
of one dwelling unit (family or roomate situation).
Raw Bandwidth presently does not
permit sharing of your DSL connection outside of your own
dwelling unit, due to the actuarial assumptions about use of your connection.
You may share it with your roommates and family members
who live with you, but may not use it to provide
Internet access to your neighbors or the general public, whether via
wired or wireless connections, for free or for charge. If you would
like to resell/give/trade your connection (all termed 'resale' whether
you receive money or not), please contact us to
negotiate pricing for a resellable connection. We are open to
using DSL lines for such purpose, but Residential DSL pricing is
predicated on assumptions for typical traffic/usage by the
residents of a single dwelling unit.
Click here to place an
order or submit your address for pre-qualification to determine if you likely
can get this type of DSL line at your location.
This service is provided over AT&T Advanced Solutions (ASI) DSL
lines using our own upstream Internet bandwidth.
If you're looking for service at your business location, please see
our Business DSL page.
As of October 12, 2001, we now must handle billing for the circuit on
DSL lines, so you will pay one bill through Raw Bandwidth
and not have a separate charge on your phone bill for your ADSL with us.
Residential Service Pricing (effective new orders 7/15/09):
| Speed (download/upload) |
DSL Service
with 12-Month Term** (rate card) |
DSL Service
Month-to-Month (rate card) |
|
Federal
USF (as of 8/14/06)*^ |
|
Upto 384Kbps/128K-384Kbps* |
$43.95 |
$59.95 |
|
+$0.00 |
|
384Kbps-1.5Mbps/128-384Kbps* |
$44.95 |
$59.95 |
|
+$0.00 |
|
1.5Mbps-3Mbps/384-512Kbps* |
$49.95 |
$69.95 |
|
+$0.00 |
|
1.5Mbps-6Mbps/384-608Kbps* |
$69.95 |
$99.95 |
|
+$0.00 |
|
3Mbps-6Mbps/512-768Kbps* |
$69.95 |
$99.95 |
|
+$0.00 |
| Looking for faster
speed, up to 24Mbps/3Mbps, or to overcome single-line distance
limits? Check out our
Aggregated
DSL service! |
|
*^ Federal Universal Service fund is added
to each plan, and may change from time to time, even during a term contract.
Please see our FUSF FAQ.
Raw Bandwidth reserves its right to add FCC, CPUC,
or government fees, assessments, and taxes imposed on bundled
telecommunications services or the Internet service itself.
* Downstream and upstream speeds on these services are dependent on your distance from the serving
Central Office (CO) or Remote Terminal (RT) and other factors which effect the speed AT&T ASI's ADSL equipment
can provide over your particular line. Potential speeds are
quoted in terms of DSL synch rate; subtract approximately 15% for
protocol overhead (mostly ATM) for actual throughput.
ADDITIONAL 6-MONTH PREPAYMENT DISCOUNT OFFER:
A discount of 10% for 6-month prepayment by check or money order
is presently available for prepayment of the base monthly DSL
charge (not available with credit card payment). Billing for new accounts
will be prorated to the calendar month for an approximately 6-month period;
existing accounts may elect this offer for the next regular bill, provided
account is fully current.
Additional services such as extra IP address, shell account, and domain
hosting must be paid through the same period, and most also receive this
discount. This offer is not in and of itself a term commitment; if
adjustments to the account are made mid-period, credits or billing will be
issued, and the terms of any seperate term agreement, if any, will be applied
as applicable; then, refund of credit balance, if any, is available for
closed accounts. Discount may be revoked if invoice becomes past due, or if
payment instrument on this or any previous payments made to us is returned
unpaid (ie. NSF check).
You are not obligated to continue with 6-month billing after a prepaid
period; simply request that we change your account to regular billing
without this discount. Note Federal USF is NOT discounted by this offer.
This offer may be modified or
withdrawn at any time and changes or withdrawal will not affect your
obligations to complete any applicable term commitments or comply with
other agreements with us; you may elect to prepay for up to 12-months
to ensure this discount is available for your full term commitment. This
offer is available to existing customers.
One-time/setup or change charges:
- Line Installation:
$60
WAIVED
with self-installation on 1-year term plan**
- Line Installation: $60
with self-installation on month-to-month plan
- Move Service: Same as new installation. New term agreement typically results in no charge.
- Downgrade Service Speed Plan: $50
- Technical Installation: negotiable; when
Raw Bandwidth must come to your premise to assist with inside wiring issues,
install a splitter, etc.
- Trouble Dispatch: minimum $60 (discuss
prior to dispatch; applies ONLY if trouble is NOT found on telco side of inside
wiring demarcation).
- Hardware: required but you may supply your own (plus
sales tax):
| Hardware |
Price |
| Used ADSL bridge and filters
|
$49.95 or $WAIVED** |
| Used ADSL bridge and splitter
|
$74.95 |
| Filter Pack (5 total) |
$19.95 |
| Splitter |
$29.95 |
Here is a
description of filtering choices
** 12-month term agreement information:
With a 12-month term agreement, you can get WAIVED self-installation of
the DSL line, and a reduced monthly fee. The
term agreement must be completed and returned within two weeks of
the installation due date for your DSL service in order to be effective
as of the start of service. If you fail to return a properly executed term
agreement within that time, you will be billed and must pay for the $60
line activation fee, and the higher monthly rate retroactive to the start of
service. If you return the DSL term agreement after this two week window,
your term will be effective as of the date of receipt of the agreement, and
the installation charge won't be waived. Please be sure to return the
completed term agreement! This is been a big problem in the past, and
it is YOUR RESPONSIBLITY!
EQUIPMENT OFFER: New customers only (no DSL service with Raw Bandwidth in the
past twelve months) can receive a Used bridge/modem DSL
equipment package with 5 DSL microfilters at no charge in addition to the
above benefits by signing and returning our 12-month DSL term agreement within
two weeks of the due date for your order. (If you need a DSL splitter,
you will have to purchase one, but can get the Used DSL bridge/modem at no
charge to use with it under this offer.) If you fail to make the deadline,
equipment will be billed at the listed price and Raw Bandwidth is under
no obligation to waive the charges. You understand that Raw Bandwidth
generally supplies used equipment, but warranties the equipment it provides
for a period of 1 year; if it fails under normal use, we will swap it
out at no charge. We pay for ground shipping to you; you must pay for
ground shipping back to us when it's necessary to return equipment. If
service is unavailable, or you need to return equipment for any other
reason, you must ship to arrive to us within three weeks or you'll
be billed regular price for the unreturned equipment. Raw Bandwidth
may, in its sole discretion, extend this offer to existing customers
with failed equipment outside of warranty in exchange for a new term
agreement.
There is a maximum of $200 early termination charge if you break a term
commitment with us, with some ability to mitigate the early termination
liability in the case of a move (for example, by establishing a new term
at a new location within our service area). On our present term pricing
plans, once you have completed the initial twelve months, pricing remains
at your base term rate on a month-to-month basis by default; note however
that some plans have an additional in-term discount which expires at
the end of the term period, but you may be able to enter into a new
term to receive the discount. Please read the full
terms and conditions [pdf]
of this offer.
EXISTING CUSTOMERS: Presently, you do NOT need to disconnect
and reconnect to sign on to the term commitment offer; just complete and
return the PDF acknowledgement form, as instructed in the term commitment
document, and your term will
begin as soon as as properly completed acknowledgement form is received.
Note if you are an existing customer who signed on to a term agreement at
your present location in the past, you will need to sign onto a new
term agreement to obtain lower base pricing, if available above. Also while
as of 7/5/05, many existing customers are not being billed the Federal
USF reimbursement, any new term, speed change, or move of service, will
result in the FUSF assessment being added. This offer for existing
customers to sign a new term to receive new term pricing is subject to
modification or withdrawal at any time and without notice.
This service is Bridged or Routed. Each end customer has
their own PVC (with secure ARP when bridged) and there are no security or performance
issues with broadcast packets as there are with some other bridge implementations.
It comes with one usable static IP address for a host or computer on your side of the connection.
While we don't mind if you use Network Address Translation (NAT), you will need to provide
your own device to perform NAT functions, and Raw Bandwidth is not providing technical support for
NAT configurations on this service.
Additional IP addresses and subnet blocks are available as follows:
- 2nd and 3rd individual IP address: $5.00/mo/ea
- 3-bit subnet (5 usable IP addresses): $15.00/mo
- 4-bit subnet* (13 usuable IP addresses): $30.00/mo
- 5-bit to Full Class C** (29 to 253 usable IP addresses):
$xx/mo
* Subnets of 4-bits or larger must be justified based on
need.
** More than a Class C may be available on a negotiated basis.
Additional Services Included
Your DSL connection also comes with the following at NO
ADDITIONAL CHARGE!
- Single modem dialup for backup and remote access. This
dialup account is intended for occasional remote access--25 hours a month of usage are
included, with extra hours billed at 50 cents per hour upto a maximum of $15. If you use
this account as a backup because there is a problem with your DSL line, that time is not
counted or charged against your hours.
- Three (3) POP email boxes @rawbw.com
- DNS hosting of your domain name for email
purposes (upto 2 domains included; all Internic fees additional), and of course pointing
hosts to your network including to your web server, if desired.
- or optionally secondary DNS servers if you host your own
domain.
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I Get DSL? | PacBell loop Service Details | Additional Services | Contact Us
Additional Services Available
- Option: Additional POP email box on our server @ $3/mo.
- Shell account (first): $6/mo.
- Included: 500MB of disk space
- Included: 1GB/mo. of Web/FTP data serving
- Included: CGI-BIN directory; scripts run as your UID
-
Additional Disk Space Quota
- Additional: 100MB of Web/FTP data serving traffic @ $2/block, as incurred
- Option: Virtual Web/FTP hosting @ $7/mo. (max 3 per shell)
- Shell account (second and beyond): $12/mo.
- Options for additional shell accounts... same as with first shell.
- Upgrade dial backup to 2B ISDN or Multilink Analog: $5/mo.
base to maximum $35/mo total.
Top | Can
I Get DSL? | PacBell loop Service Details | Additional Services | Contact Us
All terms and parameters of these accounts, both explicit
and implied, are subject to change without notice prior to the account being implemented,
and with reasonable notice (generally 30 days) after the account has been activated. Raw Bandwidth
may, in its discretion, "grandfather" advantagious terms and/or pricing for an
existing customer or group of customers.
Questions? sales@rawbandwidth.com
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Communications, Inc. All Rights Reserved. |